Jennifer Charles is a Global Service Management Lead in Public Cloud Services at DXC Technology, where they manage service delivery and ensure compliance with contractual service level agreements (SLAs). Previously, they served as a Service Delivery Coordinator at Computer Sciences Corporation and a Service Level Manager at DXC Technology, where they focused on SLA measurement and reporting. Jennifer also worked as a Research Associate at Exevo India Ltd prior to their tenure in service management. They hold a BA in Vocational studies and a Diploma in Foreign Language (German) from Delhi University.
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