John Finney is an experienced IT service management professional with a strong background in incident and problem management. Currently serving as the Lead Major Incident / Problem Manager at DXC Technology since April 2017, John manages 24x7 situation management and problem management teams for ATT/DIRECTV, focusing on resolving P1/P2 incident calls. Previously, John worked at Hewlett Packard Enterprise from May 2002 to April 2017 in various roles, including Major Incident / Problem Manager and Technical Account Manager. John began a career in the IT industry at Compaq Computer from June 1998 to June 2002 as the first Named Account Representative in Compaq UK, and earlier worked as a Software Support Consultant at Digital Equipment Co from April 1996 to June 1998. John holds a National Diploma in Computer Software Engineering from Watford College and an ITIL V3 Foundation certificate from Hewlett Packard.
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