Juan Plazas has extensive experience in IT support and service delivery management, beginning with a role as IT Support Lead at Financiera Mazdacredito S.A. from April 1996 to August 2000, where responsibilities included technical support and customer relationship management. Subsequently, Juan held several positions at Electronic Data Systems from July 2011 to September 2014, including Business Manager, Service Level Manager, Service Delivery Manager, Service Delivery Consultant, and Field Services Lead, focusing on business plan management, service delivery excellence, and operational compliance. In October 2014, Juan transitioned to HP as Account Delivery Manager, ensuring effective delivery of contracted services while promoting customer satisfaction. Most recently, from January to May 2025, Juan served as Client Partner and Account Delivery Lead at DXC Technology, emphasizing strategic relationship building, operational performance, and team leadership to drive customer-focused outcomes.
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