Lucas Ojeda is a skilled professional with diverse experience in technical support, programming, and customer service. At Cognizant, roles included Programmer Analyst and Sr. Agent Service Desk, where responsibilities encompassed CRM management, ticket control using ServiceNow, and documentation. Lucas's tenure at Thalamus involved senior account analysis and quality assurance testing, particularly for projects in LATAM. Current position as a Technical Support Specialist at DXC Technology involves providing first-level technical support for AVANCA users. Educational background includes a Master in Digital Marketing, graphic design, and various certifications in community management, WordPress, and database management. Lucas is proficient in multiple languages, including English, Portuguese, and Spanish.
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