Michelle Castro, MBA, is an Operational Excellence Leader for Asia Pacific, Middle East, and Africa at DXC Technology, where they oversee the health and compliance of 500 project engagements across multiple service lines. With over 10 years of experience in IT delivery and certifications in ITIL V3, Agile Principles, and communication, they excel in process improvement and customer satisfaction. Michelle has successfully implemented initiatives that resulted in significant cost savings, high customer satisfaction, and successful ISO audits. They hold an MBA with Distinction from Singapore Business School, completing their studies in 2023.
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