Sihem Jouini is an accomplished Account Service Manager with extensive experience in technical support and operations management. They led a technical support team at Cpl from 2015 to 2018, where they focused on customer satisfaction and maintaining business services. At DXC Technology from 2018 to 2020, they served as Operations Support Lead, overseeing performance management, client relations, and service continuity while ensuring adherence to SLAs and KPIs. Sihem's leadership capabilities have been instrumental in driving quality and collaboration across various operational teams.
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