Simone Almeida

Simone Almeida is a Manager and Service Level Manager at DXC Technology, where they focus on ITIL processes, including the implementation and management of Service Level Agreements (SLAs) and Experience Level Agreements (XLAs) using ITSM Service Now. They have previously worked as a Business Analyst at Hewlett Packard Enterprise and EDS do Brasil. Simone holds two MBAs, one in Business Process from Fundação Getulio Vargas and another in Information Technology, along with a bachelor's degree in Business Administration with a focus on Business Management and Negotiations.