Somanna BC has extensive experience in IT service delivery and management, having served in various roles across leading companies such as Hewlett Packard Enterprise, DXC Technology, and HP. At Hewlett Packard Enterprise and DXC Technology, Somanna excelled as a Team Lead and Service Delivery Coordinator, overseeing team performance and operations, while also managing client relationships as a Client Capability Lead. Previous roles as a Subject Matter Expert and Technical Support Engineer at HP included advanced troubleshooting and mentoring, whereas the Incident Manager position involved managing end-to-end incident processes to ensure swift IT issue resolution. Somanna's focus on operational excellence, cost optimization, automation, and process improvement has contributed significantly to enhanced service delivery and customer satisfaction.
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