Sumit Sharma is an experienced technology professional with a strong background in technical support and engineering, currently serving as an Associate Manager at DXC Technology since May 2025. Prior to this role, Sumit held various positions at Avaya from September 2015 to May 2025, including Principal Technical Support Engineer and Senior Technical Support Engineer, where responsibilities included managing complex call routing and voicemail configurations for private cloud services. At American Express from July 2016 to September 2019, Sumit was a Technical Specialist and lead project engineer for voice engineering, focusing on optimizing contact center operations and integration with third-party solutions. Earlier experience includes roles at AGC Networks Ltd. from July 2011 to July 2015 and initial technical responsibilities as a Senior Support Engineer. Sumit holds an Associate Member degree from the Institution of Engineers of India in Computer Science & Engineering and a diploma from Government Polytechnic College in the same field.
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