Thiago Silva is an experienced IT professional with a strong background in technical support and systems analysis. With a solid career beginning at Alatur JTB as an Analista de Suporte Pleno, Thiago transitioned to Processor as an Analista de Suporte N 2, where involvement in hardware and software projects for Gerdau took place. Following this, Thiago enhanced skills at ASURIS as an IT Support Analyst from January 2018 to August 2021, providing comprehensive technical assistance across various channels. Currently, Thiago serves as an Analista Serv Infra III at DXC Technology, offering technical support and managing ticket escalations. Educational qualifications include an MBA in Gestão da Segurança da Informação from Centro de Inovação VincIT - UNICIV and a Technologist degree in Análise e Desenvolvimento de Sistemas from Faculdade Tecnologica Oswaldo Cruz.
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