Clover M. has extensive experience in contact center management, currently serving as the Manager of National Contact Quality at Dynacare since June 1998. In this role, Clover M. utilizes a Contact Quality Management System to enhance customer interactions across various channels, ensuring alignment with the company's mission and values. Previous positions include Manager of Contact Center Operations, where responsibilities encompassed agent development, operational management, and performance reporting. Clover M. began a career at the University Health Network as a Cytotechnologist and has also worked as a Learning and Development Specialist. Educational qualifications include an Hon. BSc. in Human Biology and Microbiology from the University of Toronto and an MLT in Cytotechnology from The Michener Institute.
This person is not in any teams
This person is not in any offices