Sandra M. possesses extensive experience in customer service and account management, having held various roles at Orange and Transcom. At Orange, from September 2022 to February 2021, Sandra worked on project development and implementation to enhance customer experience, integrating artificial intelligence into customer service and focusing on customer retention. Additionally, previous roles include executive account management for both residential and business clients. At Transcom, Sandra served as a supervisor in a commercial call center, leading teams and developing sales strategies, as well as providing coaching and feedback to improve service quality and customer satisfaction. Sandra's educational background includes degrees in neuroliderazgo, process analytics, project management, and artificial intelligence in customer experience.
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