Preslava Rayanova is an experienced customer support and travel industry professional with a strong background spanning over a decade. Currently serving as a Customer Support Representative at Dynamo Software since January 2021, Preslava effectively addresses client inquiries using a web-based helpdesk system and provides data-driven troubleshooting solutions. Prior roles include Operations Specialist and Reservations Agent at Go Global Travel and Premier Tours, respectively, where Preslava supported travel agencies with hotel bookings, transfers, and critical issue management. Earlier experience includes positions as a Travel Consultant at Perfect Tour and Sales Coordinator at Fiesta Travel GmbH, focusing on leisure travel bookings and sales enhancement. Preslava holds a Master's degree in Economics and Management in Tourism and a Bachelor's degree in Tourism and Travel Services Management from Sofia University St. Kliment Ohridski.
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