Eric Ritter serves as the Senior Director of Customer Success at Dynata since January 2019, where a global Customer Success Team was built and scaled, enhancing the customer support organization. Responsibilities include the implementation of a comprehensive support structure for DIY customers, featuring a self-service portal and training systems. Prior experience includes roles as Director and Manager in Customer Success and Client Services at Research Now, where management of diverse operations teams and client relationships was pivotal. Early career positions included project management and panel coordination in various organizations, establishing a foundation in market research and client engagement. Eric Ritter holds a degree from Technische Universität Chemnitz and completed Abitur in Informations und Kommunikationstechnik at BSZ Meissen.
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