Shereen Wallace

Shereen Wallace is an experienced IT professional with a strong background in technical support and infrastructure management. Currently serving as Manager, Infrastructure – Systems Support - EMEA at Dynata since July 2018, Shereen leads a six-member IT support team, providing technical and process leadership while delegating responsibilities based on team dynamics. Prior to this role, Shereen worked as an IT Systems Analyst at Survey Sampling International from April 2016 to June 2018, supporting office users across multiple European locations. Shereen's earlier experience includes serving as a Service Desk/Desktop Support Analyst at Stantec, where responsibilities involved troubleshooting and supporting global users, and as an Ecommerce Infrastructure Technical Analyst at HMV Retail Ltd, providing day-to-day technical support for e-commerce operations. Throughout the career, Shereen has demonstrated expertise in managing IT systems and ensuring smooth functionality and support across various platforms and environments.