William Sonnemann is an experienced IT Systems Support Analyst currently employed at Dynata since September 2018. Previously, William served as an IT Helpdesk Support Analyst at Tangoe Inc. from May 2015 to September 2018, where responsibilities included troubleshooting user complaints globally, managing VPN clients, overseeing hardware replacements, and handling ticketing systems. William also has a background as a Technical Advisor and Product Advisor at Microsoft from May 2012 to May 2015. William holds a Bachelor's degree in Computer Information Systems from Post University and a high school diploma from Masuk High School.
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