Chris Allen is an experienced professional in SaaS, engineering, sales, and customer success, specializing in Digital Experience Management (DEM) and Real User Monitoring (RUM). Chris began their career in analytics at SessionCam, which was acquired by Glassbox in 2020, where they held roles from Customer Success Manager to Senior Customer Success Manager. In their role at Glassbox, Chris developed significant business strategies and managed key accounts across various sectors. Currently, Chris serves as Principal Solutions Engineer at Dynatrace, after leading the Customer Success Engineering team at Quantum Metric, where they drove growth and maintained high retention rates across multiple industries. Chris holds an HND in Computer Science from the University of Wolverhampton.
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