Daniel Collings is a seasoned IT support professional with extensive experience in technical support and client services. Currently serving as a Sr IT Support Engineer at Dynatrace since July 2021, Daniel previously held roles such as Tech Support Analyst II for MAC OS/JAMF at the Massachusetts College of Art and Design from December 2015 to January 2021, where responsibilities included Mac deployment and support. Earlier experience includes a position as an Advisor at Apple, providing customer support for iOS and account issues, and a Computer Specialist at the Massachusetts Institute of Technology (MIT), offering comprehensive tech support to over 300 faculty and staff. Prior to that, Daniel was a Resident Technician at Staples, focusing on computer repairs and maintenance. Daniel's educational background includes attending Blue Hills Regional Technical School from 2004 to 2008.
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