Francis B.

Francis B. currently serves as a Senior Program Manager for R&D & Support Collaboration at Dynatrace, where they drive innovative solutions through partnerships between customer support and research and development. Prior to this role, Francis held positions as a Customer Service Lead at Bongfish GmbH and worked in project management at ilogs, information logistics GmbH. Their career began as a Customer Service Representative at Blizzard Entertainment. Francis is pursuing a degree in MCSE, A+, and CCNA at LSCE.