Jay Nelson is a Principal Technical Support Engineer at Dynatrace, where they have previously held the roles of Solutions Architect, Business Analyst, and Technical Support Engineer. They started their career in technical support at Comcast Cable and continued to gain experience with Comcast Spotlight as a Traffic Coordinator. Prior to joining Dynatrace, Jay worked as a Solutions Engineer at iDashboards, developing custom data solutions for Business Intelligence software. Jay studied Computer Science at Lawrence Technological University and is currently pursuing further education in the field at Macomb Community College.
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