Jonas Buser is a Technical Support Engineer at Dynatrace since June 2022, specializing in problem identification, issue investigation, and collaboration with R&D to enhance product quality. Previous experience includes roles as a Quality Assurance Engineer and User Support Specialist at Accelerate, HIMSS Solution, where responsibilities involved bug tracking, manual testing, and optimizing support workflows. Additional experience encompasses technical support as an Information Technology Help Desk Technician at the University of North Carolina at Asheville and internships focused on IT and intranet development. Jonas Buser holds a Bachelor of Science in Computer Science and a minor in New Media from the University of North Carolina Asheville.
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