Sufyan (Yan) Osman is currently a Senior Customer Success Engineer at Dynatrace since January 2022, where responsibilities include consulting for enterprise customers to optimize performance and reduce costs, managing a $12M ACV customer portfolio, resolving product inquiries, and facilitating micro-consulting engagements. Previously, Sufyan served as an Information Technology Intern at CalPERS from January 2020 to December 2021, where software, hardware, and network issues were diagnosed and resolved for over 500 users. Sufyan holds a Bachelor's degree in Computer Science with a minor in Mathematics from California State University-Sacramento, graduating in 2021 with a 3.5 GPA, and is a member of the Professional Development Program at Dynatrace, completing extensive training in APM principles and Dynatrace technology.
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