Alfie Bain

Alfie Bain is a seasoned IT professional with extensive experience in ServiceNow product ownership and IT service management. Currently serving as the ServiceNow Product Owner at Dyson, responsibilities include establishing and chairing ServiceNow governance forums and managing technical suppliers. Prior roles include ServiceNow ITSM Manager at National Grid, with a focus on backlog management and third-party vendor relations, and ITSM Manager at Vodafone, overseeing high-priority incidents and leading an ITSM product project. Previous experience at the UK Ministry of Defence includes various management and engineering positions, contributing to secure communications and cybersecurity initiatives. Alfie Bain holds a foundation degree in Computer Science from Bournemouth University.