Ankit Behad

Ankit Behad is an IT Service Delivery and Operations Manager with ten years of experience and a Master’s degree in Business Administration from Solent University, where they achieved distinction in 2023. Ankit has served in various roles, including Operations Manager and Service Delivery Manager, while specializing in ServiceNow implementation and project management for a London-based capital management firm. Their expertise encompasses Major Incident Management, Problem Management, Change Management, and Continual Service Improvement, gained through work with Managed Service Providers like Mphasis and Compucom, as well as leading companies like Vodafone. Ankit’s credentials include certifications in ServiceNow, Agile Scrum, and ITIL, among others, showcasing their commitment to excellence in IT service management.