Bhavini Sharma is an IT Business Analyst at Dyson since September 2023, focusing on designing scalable Salesforce Service Cloud features to enhance agent efficiency and customer experience across the EMEA, US, and Canada markets. Previously, Bhavini worked as a Team Member at Next from March 2023 to August 2023 and served as a Product Manager at Jio from September 2020 to August 2022, where responsibilities included enhancing the MyJio application by conducting customer journey analyses and managing the product roadmap. Bhavini also held roles as a Software Engineer and Service Validation Lead, as well as a Graduate Engineer Trainee, and interned at BookMyShow in 2019. Bhavini holds a Master’s degree in Engineering Business Management from the University of Bath and a Bachelor of Technology in Electronics and Telecommunication from SVKM's Narsee Monjee Institute of Management Studies (NMIMS).
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