Lori Brown

Lori Brown is a dedicated professional currently serving as the Director of Repair Experience for Dyson Americas, where they lead a team of technology-oriented technicians to enhance customer satisfaction. With over 20 years of experience in the BPO industry, Lori previously held significant roles including VP of Technology at PRC, LLC and SVP of Delivery Solutions at ResultsCX. As a Chief Experience Officer, they focused on elevating customer interactions and brand loyalty. Lori also operates L Brown - CX Consulting, collaborating with companies to improve employee and customer experiences through innovative solutions. They are pursuing a Bachelor of Science in Advertising at the University of Florida.