Robbie Dickenson is a Senior Customer Experience Leader with over 15 years of experience in customer service and experience optimization. Currently serving as the Head of Customer Care ANZ at Dyson, Robbie has a proven track record in transforming customer experience strategies at prominent organizations like Virgin Mobile and Optus. With expertise in CX optimization, digitization, and team leadership, Robbie has successfully driven significant reductions in customer complaints and enhanced operational efficiencies. Known for a tenacious approach and a passion for people, Robbie emphasizes a customer-centric strategy that inspires teams and delivers exceptional results.
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