Steven Chong

Steven Chong is an experienced professional in aftersales management, currently serving as the Global Aftersales Manager at Dyson since August 2022, where responsibilities include optimizing global aftersales processes and driving customer-centric initiatives. Prior roles include Aftersales Manager and Service Manager at Wearnes Automotive Pte. Ltd., and Aftersales Manager at Mercedes-Benz Service Center, focusing on operational efficiency, team development, and customer satisfaction. Steven's earlier experience as a Technical Support Engineer at Agilent Technologies and Sales and Support Engineer roles emphasizes strong customer relationships and sales support. Educational achievements include a Master of Business Administration in General Management from the University of Southern Queensland and a Bachelor's Degree in Computer System Electronics from Swinburne University of Technology.