Wonjae Lee

Wonjae Lee is an accomplished professional with extensive experience in process improvement and customer experience management. Currently serving as Process Improvement Lead for the Americas at Dyson, Wonjae is responsible for optimizing contact center operations and enhancing the customer journey. Previous roles include Project Manager for Owner Experience at Dyson, where management of cross-functional teams resulted in significant cost reductions. Prior experience at Sears includes roles as Manager of Customer Experience and Associate Buyer, achieving notable sales growth and customer satisfaction improvements. Wonjae also contributed to strategic initiatives during an internship at Sears Holdings Corporation and managed sales planning at Corn Products Korea, demonstrating a strong background in sales strategy and procurement management. Educational qualifications include an MBA from Purdue University and a Bachelor's degree in Economics from Inha University.