Janet Kennedy is a seasoned professional in customer service and training management, currently serving as a Subject Matter Expert at e&e IT Consulting Services, Inc. since 2017. Previously, Janet managed customer service operations at The YGS Group and held progressive roles at PCI Insurance, Inc., where they developed and optimized service structures. They began their career as a Customer Service Representative at NCAS of Pennsylvania, eventually steering customer service operations as a Supervisor. Janet's expertise lies in driving team performance through training, development, and compliance, with a strong focus on enhancing communication and service delivery across various sectors.
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