e-bot7
Matthew Bernardo is a Principal Engineer at fulfin, focusing on Python and related technologies since September 2023. Previously, as a Lead Software Engineer at e-bot7 from January 2018, Matthew contributed in various capacities during the company's growth from 10 to over 100 employees, primarily as a full-stack developer specializing in Vue/React and Node. Matthew's career began at Mindtree, where a Software Engineer role involved training in Java, AngularJS, and mobile development, along with developing a proof of concept smartwatch app on Android for an airline project. Matthew holds a Bachelor of Engineering degree in Mechanical Engineering from the University of Minnesota, completed in December 2016.
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e-bot7
e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Through its pre-trained machine learning algorithms, the system can automate answers and processes and suggest the best answers to agents. This reduces average handling times, increases sales and saves up to 80% of costs.