Ivan Andreis is currently a Senior Enterprise Cloud Support Engineer at Atlassian, where they serve as a technical multiplier on the Confluence Cloud Enterprise Support team. Ivan has experience mentoring new hires and engaging with various product teams to enhance customer support. Previously, they held positions at SAP, including IBP Support Product Lead and SuccessFactors Cloud Support Consultant, where they focused on product support and knowledge sharing initiatives. Ivan began their career as an IT Technical Consultant at Delta Sistemas de Computação Ltda, handling ERP installation and training. They earned a Bachelor's degree in Computer and Information Sciences from Universidade do Vale do Rio dos Sinos and completed an Advanced English Language Course at Irish Business School.
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