Maged Sayed is currently the Service Desk Senior Manager at e-finance, where they have worked since 2009, focusing on improving customer service experiences and developing service procedures. Prior to this role, Maged served as a Customer Service Specialist at BTC Networks and held a senior customer service position at Raya Holding. Maged is a certified ITIL Expert, Prince2 Practitioner, and Cobit Implementation specialist, showcasing a commitment to high standards in customer service and operational excellence. They are pursuing education at Cairo University.
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