Simon Gilby

Simon Gilby is an accomplished leader in customer service operations, currently serving as Head of Operations at E.ON Next since January 2023. With extensive experience at E.ON UK PLC, Simon held roles such as Head of Customer Contact, where responsibilities included overseeing the customer contact strategy and managing international operations, and Customer Contact Platform Business Lead, focused on developing an omni channel customer infrastructure. Previous positions also include Digital Excellence Manager, Group Support and Strategy Manager, Stakeholder Manager, and Customer Experience Manager. Simon holds a degree in Business Studies from Nottingham Trent University and certifications in digital marketing and management studies, including a Net Promoter Certification.