Thomas Perrin is an experienced operations manager currently leading a team of over 75 at E.ON Next since February 2021, where notable achievements include implementing a new outbound contact strategy that resulted in a 40%+ increase in collections and contributing to the development of a new debt management system. Prior to this role, Thomas served as a team leader at E.ON UK from June 2015 to February 2021, guiding a team of 20 during the COVID-19 pandemic and supporting the transition to remote work processes. Additional roles include positions as a customer service trainer and customer service specialist. Thomas holds a degree from Sheffield Hallam University, obtained between September 2012 and April 2015.
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