Razvan Lupu

Razvan Lupu is a skilled professional with diverse experience in service operations and user support. Currently serving as an SI Incident Lifecycle Coordinator at E.ON Software Development since May 2019, Razvan is also an experienced IAM Engineer. Prior to this role, Razvan worked at Signant Health as a User Support Specialist from November 2017 to May 2019, and held the position of Senior Analyst on Account Administration at Capgemini between June 2016 and November 2017. Responsibilities have included executing operational process tasks, maintaining and updating knowledge bases, developing user tools for improved communication, ensuring timely service delivery, providing team training, managing daily operations, setting up accounts, and resolving discrepancies. Educational background includes studies at Grigore T. Popa University of Medicine and Pharmacy Iași.