Abdullah Balfaqih is a seasoned professional with extensive experience in customer experience and business solutions management. Currently serving as the Customer Experience & Business Solutions Manager at e& since August 2022, Abdullah previously held various managerial and specialist positions at Etisalat from November 2007 to January 2023, focusing on carrier solution support, quality assurance, and solutions development. Abdullah's background includes initiating Key Performance Indicators (KPI), maintaining ISO certification, conducting performance analyses, and implementing action plans to enhance service quality. Prior experience at the Etisalat Call Centre involved team management, coaching, and customer support, ensuring high levels of satisfaction and operational efficiency. Abdullah holds a Master’s degree in Engineering System Management with an emphasis on IT Management from the American University of Sharjah, along with a Bachelor's degree in Information Systems and a Diploma in Information Technologies from Ajman University.
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