Haytham Awad is a Collections and Call Center Site Manager with over 15 years of experience in Collections, Customer Service, and Workforce Management. Currently, Haytham leads the Collections team at Etisalat, where they have significantly boosted payment flow and reduced bad debt rates, earning numerous accolades for operational excellence. Previously, Haytham held roles at Vodafone as a Customer Service Supervisor and VIP Account Manager, focusing on customer experience and risk management. Haytham earned a Bachelor's degree from the Faculty of Commerce in 2008.
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