Junaid Azim is an experienced professional in customer service and telecommunications, currently serving as the Director of Customer Service & Experience - Consumer - International at e& since June 2013. Junaid has been instrumental in implementing service standards across Etisalat International Operations to enhance customer service delivery and measure customer experience through independent research and feedback. Prior experience includes roles as Executive Vice President of PTCL Contact Centers and Senior Advisor (Commercial) at Etisalat, as well as expertise in product development and marketing. Junaid's career commenced in telecommunications sales at WAFA Technical Systems Services and included positions in business development and engineering at various organizations. Junaid holds a Bachelor of Engineering (B.E.) degree in Electrical, Electronics, and Communications Engineering from NED University of Engineering and Technology.
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