Mohamed Ibrahim possesses extensive experience in social media coordination and customer service, currently serving as a Social Media Coordinator at e& since January 2019, where brand image was enhanced through engaging social media strategies that resulted in a 30% growth in audience reach. Previously, as a Complaint Management Officer at e&, resolutions were expedited by 25% through process improvements and effective stakeholder mediation. Mohamed's career began at Orange Egypt as a B2B Sales Representative, where successful client relationships were built to boost sales and retention. Educational qualifications include a Bachelor's degree in Business/Commerce from Cairo University.
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