Prince Thomas serves as the Vice President of Customer Experience at e&, focusing on CX transformation, strategy, and innovation through digital execution and AI enhancement. Prior experience includes roles as Vice President of Transformation at StarHub, where leadership encompassed digital, core, and cultural transformation initiatives, as well as heading the Digital, CX, and Transformation Office. At Ooredoo Oman, Prince led the Digital Office and launched notable FinTech solutions. Early career experiences include product marketing management at Vodafone and various marketing and digital service leadership positions at du. Prince holds a professional education credential from Harvard Business School.
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