Reham Hashish is a seasoned CX and Digital Transformation Leader with over 20 years of experience in customer service operations, customer relationship management, and process improvement. They currently manage customer-focused programs at Etisalat, overseeing customer care projects from initiation to execution while aligning them with organizational goals. Reham has successfully led initiatives to streamline support processes and enhance technology integration, resulting in improved service delivery and customer empowerment. Previously, they held various managerial roles at Etisalat Misr and Orange Egypt, contributing significantly to operational excellence and program management across multiple functions. Reham holds a Bachelor’s degree in Banking and Business Administration and a Business Administration Diploma from The American University in Cairo.
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