Shay Hamilton

Shay Hamilton currently serves as the Sr. Director of Global Customer Support at e2open since April 2023. Previously, Shay held several key positions at Clarivate, including VP of Customer Care for the Americas and Director of Global Customer Service from January 2016 to April 2023. Earlier experience includes a tenure at Thomson Reuters as Director of Customer Experience and Education and as Manager of Sales and Account Management Consultants from 2005 to 2016. Prior roles at Thomson West and West Group involved customer service and account management, with the earliest experience as a Paralegal at CASD. Shay holds a Master of Arts in Organizational Leadership and a Bachelor of Science in Business Management, both earned from Saint Mary's University of Minnesota, with undergraduate studies completed at the University of Wisconsin-Superior.