Glen Smith is an experienced customer care and technical support professional currently serving as the Customer Care Manager for the APAC region at Eagle Eye since June 2021. Previously, Glen held roles such as Service Desk Team Leader and Analyst at Audatex Australia & New Zealand, where responsibilities included managing support desk analysts, developing service desk processes, and coordinating high-severity incidents. Glen's extensive background includes positions as a Desktop Support Engineer at Blue Connections, Deskside Support Technician and Service Desk Analyst at One Advanced, and Technical Support Engineer at Corporate Information Systems Pty Ltd. Glen holds a Bachelor of Business Information Systems from Swinburne University of Technology and has demonstrated a strong commitment to delivering exceptional customer service and improving technical support processes throughout a diverse career.
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