Christopher H.

Christopher H. is a seasoned IT professional with extensive experience in help desk management and client computing operations, currently serving as the Sr. Manager of Client Computing at Early Warning® since April 2024. Previously, Christopher held various help desk management positions at Unitek Learning, Acumen Fiscal Agent, and Tempe Union H.S. District, where responsibilities included streamlining ticket processes, implementing key performance indicators, and overseeing asset management for approximately 15,000 devices. With a strong background in developing training programs, mentoring staff, and implementing technologies such as Microsoft O365 and KCS methodologies, Christopher has consistently improved operational efficiency and team performance. Prior roles also include leadership positions at the University of Phoenix, where Christopher managed technical support teams and contributed to significant metric improvements.