Marc T. is an experienced professional in consumer services and operations management, currently serving as the Head of Consumer Services at Early Warning® since May 2018. In this role, Marc oversees Zelle Operations, encompassing customer service, fraud operations, and communication strategies, while ensuring a positive consumer experience. Prior to joining Early Warning®, Marc held multiple senior vice president roles at Bank of America for over 21 years, focusing on mortgage servicing, risk detection, and collections operations across various departments. Marc holds a Bachelor of Fine Arts from Arizona State University and an MBA from the University of Phoenix.
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