Melissa J.

Melissa J. serves as the Chief of Staff at Early Warning® since June 2022, providing strategic guidance to the CIO and collaborating with department heads to align operational strategies with company goals. Prior to this role, Melissa worked at American Express from August 2012 to June 2022, where responsibilities included managing the user experience and software deployments for the Webex collaboration application used by over 60,000 employees, overseeing the Enterprise Slack deployment for 98,000 colleagues during the pandemic, and leading Global Voice Operations with a focus on agile methodologies. Additionally, Melissa planned server migrations and improvements in network operations while managing a team in a complex IT environment.