Jake Young

Jake Young currently serves as the CX Operations Manager at EarnIn, where responsibilities include leading a team of 12 Product Support Specialists and overseeing operations for the Benchmark Team. Prior to this role, Jake was a Member Experience Associate at EarnIn, contributing to exceptional customer interactions and collaborating with the product team on customer experience improvements. Jake's previous experience includes positions at Amica Insurance as a Field Recruiter and Account Manager, where coaching sales teams and managing customer service inquiries were key. Jake also held roles at Theta Chi Fraternity, including Vice President and Treasurer, focusing on internal management and financial oversight. Additionally, Jake worked as a First Team Agent at the National Monitoring Center. Educational credentials include a Master's degree in Computer Science from the University of Illinois Springfield and a Bachelor's degree in Business and Economics from the University of Oregon.