EastWest Bank, established in 1994 as a subsidiary of leading Philippine conglomerate Filinvest Development Corporation, is one of the country's largest and fastest-growing banks. With more than 400 stores nationwide, EastWest provides a complete slate of banking services, ranking in the top five in credit cards, personal loans, and auto loans. 

Banking

EastWest Bank

EastWest Bank's headquarters in Taguig, Philippines

Dominic Ng

Vincent Dexter

Harvey Libarnes

Christoper san Pedro

Arvie de Vera

Elise Alcira

Douglas P. Krause

Rafael Jr Algarra

Rick Pusag

Christopher J. Del Moral-Niles

Irene H. Oh

Lisa L. Kim

Paul H. Irving

Lester M. Sussman

Jack C. Liu

Rudolph I. Estrada

Molly Campbell

Molly C. Campbell

Archana Deskus

Manuel P. Alvarez

Sabrina Kay

Serge Dumont

Mark Hutchins

The Customer Service and Operations team at EastWest Bank ensures excellent customer experiences and efficient service delivery. They manage customer inquiries and complaints, streamline operational processes, and support various service channels including social media. Key roles include quality assurance, risk management, specialized support, and continuous training to uphold high service standards across all banking operations.

Customer Service and Operations

The Information Technology Team at EastWest Bank is responsible for overseeing and managing all technological aspects to ensure seamless banking operations. This includes maintaining and supporting core and non-core banking systems, ensuring robust IT security, developing mobile and web applications, and driving the bank's productivity through innovative technological solutions. The team collaborates closely to enhance customer experiences and operational efficiency across more than 400 branches nationwide.

Information Technology Team

The Marketing Team at EastWest Bank drives brand awareness, customer acquisition, and engagement through comprehensive digital and traditional marketing strategies. Comprised of experts in digital marketing, strategic insights, customer experience, and branding, the team collaborates to create impactful campaigns, manage customer rewards programs, and enhance overall customer satisfaction across various channels.

Marketing Team

The Leadership Team at EastWest Bank is responsible for setting the strategic direction and overseeing the overall performance of the bank. This team collaborates to enhance consumer banking services and digital initiatives while ensuring regulatory compliance and financial stability. By leveraging their diverse expertise, they drive growth and innovation, positioning EastWest Bank as a leader in the Philippine banking sector.

Leadership Team

The Vice Presidents team at EastWest Bank encompasses leaders responsible for various critical functions, including credit card sales, legal advisory, consumer credit, business governance, and talent acquisition. Their roles involve strategic oversight, ensuring regulatory compliance, optimizing sales performance, managing consumer credit risk, and acquiring top talent to drive the bank's growth and operational excellence.


Vice Presidents

The Human Resources team at EastWest Bank is responsible for talent development, ensuring compliance with HR policies, and managing payroll processes. This includes providing corporate and business training, overseeing HR governance and compliance, and ensuring accurate and timely payroll distribution for all employees.

EastWest Bank

Org chart

Board & advisors

Teams

Customer Service and Operations

Information Technology Team

Marketing Team

Leadership Team

Vice Presidents

Human Resources

Offices

EastWest Bank

Org chart

Board & advisors

Teams

Customer Service and Operations

Information Technology Team

Marketing Team

Leadership Team

Vice Presidents

Human Resources

Offices

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