Michaela Drapes is an accomplished professional with extensive experience in customer success, digital content management, and strategy consulting. Currently serving as the Director of Customer Success & Delivery at easy-connect since August 2025, Michaela focuses on enhancing the customer journey and fostering long-term partnerships. Previous roles include Director of Strategy and Consulting at Made Media and Director of Digital Content and Development at New York City Ballet, where Michaela managed a team and oversaw the e-commerce experience. Additionally, Michaela founded and served as Editor in Chief for The Rich Girls Are Weeping blog, undertook various editorial roles across different organizations, and possesses degrees in Radio-Television-Film and English Language and Literature from The University of Texas at Austin. Currently pursuing an Executive Masters in Cultural Leadership at Maastricht University and Royal Academy, Michaela continues to advance in the field.
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